PRIVACY POLICY
Privacy Policy
Effective date: 23 July 2026
Version: 1.0
Last updated: 23 July 2026
1. About this Privacy Policy
This Privacy Policy explains how we collect, hold, use, disclose and protect personal information.
It applies when you:
visit www.learningcomedy.com
create a customer or member account
purchase a licence, product or service
download course materials
submit an enquiry or form
subscribe to communications
communicate with us
participate in a pilot, case study or feedback process
otherwise interact with our business.
In this Privacy Policy:
Company, we, us and our mean: Learning Comedy
Email: learningcomedy.mail@gmail.com
Website means www.learningcomedy.com and related customer, member and download areas.
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
2. Our privacy approach
We aim to handle personal information:
openly and transparently
only where reasonably necessary for our activities
for clear and legitimate purposes
using reasonable security measures
for no longer than reasonably required
in accordance with privacy laws that apply to us.
Where the Australian Privacy Act 1988 and Australian Privacy Principles apply to us, we intend to comply with those requirements.
Where those laws do not formally apply, we may still use this Privacy Policy as our standard approach to managing personal information.
3. What personal information we may collect
The personal information we collect depends on how you interact with us.
It may include the categories below.
3.1 Identity and contact information
We may collect:
name
business or organisation name
position or job title
postal or business address
email address
telephone number
account username
other contact information you provide.
3.2 Organisation and licence information
Where you enquire about or purchase a licence, we may collect:
organisation type
legal entity name
ABN, ACN or other business identifier
licence level
number of facilitators
intended delivery context
whether delivery is formal or accredited
course or program information
campus, site or department information
procurement contacts
billing contacts
purchase-order details
renewal dates
special licence conditions
relevant correspondence.
3.3 Transaction and payment information
We may collect or receive:
products or licences purchased
order date
transaction amount
invoice and receipt information
payment status
billing address
partial payment-card information made available by the payment processor
refund, chargeback or dispute information.
Payment-card details are generally processed by our payment provider rather than stored directly by us.
3.4 Account and access information
We may collect:
account registration details
login and account activity
licence commencement and expiry dates
member-area access
download history
file-access records
password reset activity
account-security events
IP address
device and browser information.
3.5 Website and analytics information
When you use the Website, we or our service providers may collect:
IP address
browser type
operating system
device type
approximate geographic location
referring website or traffic source
pages viewed
links selected
searches conducted
scrolling or navigation activity
session times and timestamps
cart activity
abandoned checkout activity
cookie identifiers
analytics and performance information.
3.6 Enquiry and communication information
We may collect information contained in:
contact forms
emails
support requests
telephone discussions
licence enquiries
complaints
feedback
surveys
social media communications
meeting notes
other correspondence.
3.7 Marketing preferences
We may collect:
newsletter subscription status
marketing consent
communication preferences
email opening and link interaction information
unsubscribe requests.
3.8 Feedback, testimonials and case studies
Where you agree to provide feedback, we may collect:
your name
role
organisation
testimonial
survey answers
delivery experience
course outcomes
photographs or recordings where separately agreed
permission settings for publication.
We will not publicly attribute a testimonial or case study to you or your organisation without permission.
3.9 Technical and security information
We may collect:
authentication records
failed login attempts
suspicious activity
access logs
security alerts
information about exposed or improperly shared files
communications relating to a security incident.
4. Sensitive information
Sensitive information includes information about matters such as health, disability, racial or ethnic origin, political opinions, religion, sexual orientation, criminal records and professional or trade-union membership.
We do not ordinarily need sensitive information to operate the Website or license the course materials.
Please do not provide sensitive information unless:
it is reasonably necessary for a specific purpose
we have requested it
you have consented to its collection
the collection is otherwise permitted or required by law.
Where sensitive information is provided for an accessibility request, complaint or support matter, we will aim to use it only for the purpose for which it was supplied.
5. Learner information
Our standard licensing service does not require organisations to provide us with learner names, submissions, assessment records or other learner personal information.
Licensees should not provide learner personal information unless it is reasonably necessary for a specific support or service request.
Unless separately agreed, we do not provide:
learner enrolment management
assessment-submission services
student record storage
attendance tracking
learning analytics for individual learners
learner identity verification
data processing on behalf of an education provider.
Where we agree to handle learner personal information for a separate service, additional privacy or data-processing terms may be required.
6. How we collect personal information
We may collect personal information:
6.1 Directly from you
For example, when you:
complete a form
create an account
purchase a product
accept a licence agreement
contact us
request support
subscribe to communications
provide feedback
make a complaint
participate in a meeting or consultation.
6.2 From your organisation
We may receive your information from:
a colleague
a manager
a procurement team
a finance team
an authorised representative
an administrator
another person arranging a licence on behalf of the organisation.
6.3 Automatically through the Website
Information may be collected through:
cookies
server logs
analytics tools
ecommerce systems
account systems
security tools
download systems
embedded content
similar technologies.
6.4 From service providers
We may receive relevant information from:
Squarespace
payment processors
email platforms
cloud storage providers
analytics providers
accounting systems
customer support systems
fraud and security services.
6.5 From publicly available sources
Where reasonably necessary, we may obtain business contact or organisational information from:
an organisation’s website
a public professional directory
a government business register
publicly available professional profiles
public event or education-provider information.
7. Anonymity and pseudonyms
You may browse much of the Website without identifying yourself.
You may also make some general enquiries using a first name or pseudonym where it is practical to do so.
We may require accurate identifying information where necessary to:
process a payment
issue an invoice
establish a licence
create an account
verify authority to act for an organisation
provide secure access
respond to a legal request
prevent fraud or misuse.
8. Why we collect and use personal information
We may collect, use and disclose personal information for the purposes below.
8.1 Providing products and licences
This includes:
processing orders
establishing licences
confirming licence categories
creating customer accounts
providing download access
maintaining licence records
providing updates
administering renewals
processing upgrades.
8.2 Payments and administration
This includes:
issuing invoices and receipts
processing payments
maintaining accounting records
managing refunds
handling disputed payments
satisfying taxation and reporting obligations.
8.3 Customer support
This includes:
responding to enquiries
helping customers access files
clarifying licence conditions
resolving technical problems
correcting account information
investigating complaints
responding to accessibility requests.
8.4 Security and licence protection
This includes:
authenticating accounts
monitoring suspicious access
investigating exposed files or links
resetting compromised credentials
preventing fraud
enforcing licence restrictions
protecting our systems and intellectual property.
8.5 Improving the Website and resources
This includes:
understanding Website traffic
improving navigation
identifying commonly used resources
monitoring technical performance
analysing customer questions
improving course materials
testing new services
planning updates.
Where practical, we may use aggregated or de-identified information for these purposes.
8.6 Marketing and communications
This may include:
sending newsletters
announcing updated resources
providing information about related products
promoting events or services
inviting feedback
conducting customer research.
We will provide a method to unsubscribe from promotional communications.
8.7 Legal and regulatory purposes
This includes:
complying with applicable laws
responding to lawful requests
establishing or defending legal rights
maintaining records
investigating suspected misconduct
resolving disputes
enforcing agreements.
9. Legal bases and permissions
Depending on the circumstances and applicable law, we may handle personal information because:
it is necessary to perform a contract
it is reasonably necessary for our business functions
you have consented
it is required or authorised by law
it is necessary to protect legal rights
there is another lawful basis for the handling.
Where consent is the basis for a particular use, you may withdraw consent for future use, subject to legal and contractual limitations.
10. When we may disclose personal information
We may disclose personal information to the recipients below where reasonably necessary.
10.1 Website and technology providers
This may include providers of:
website hosting
ecommerce
member accounts
cloud storage
file delivery
email
analytics
security
technical support.
10.2 Payment and financial providers
This may include:
payment processors
banks
accountants
bookkeeping providers
invoicing systems
fraud-prevention services.
10.3 Professional advisers
This may include:
lawyers
accountants
insurers
auditors
consultants.
10.4 Contractors and service providers
We may disclose information to people who assist with:
customer support
website administration
resource updates
marketing
design
IT support
business administration.
We expect service providers to handle information only for authorised purposes and with appropriate confidentiality and security.
10.5 Your organisation
Where you act for an organisation, we may share relevant account, licence or transaction information with authorised contacts from that organisation.
10.6 Regulators and authorities
We may disclose information where required or authorised by law, including to:
courts
tribunals
law-enforcement agencies
regulators
taxation authorities
government agencies.
10.7 Business transactions
If all or part of our business is sold, transferred, merged or restructured, personal information may be disclosed to:
prospective purchasers
professional advisers
financiers
the acquiring entity.
We will take reasonable steps to ensure information remains protected and is used consistently with this Privacy Policy.
11. We do not sell personal information
We do not sell or rent personal information to advertisers or data brokers.
We may use service providers to help us communicate with customers or understand Website use, but this does not give those providers permission to use personal information for unrelated purposes beyond their own lawful service terms.
12. Overseas disclosure and storage
Some service providers may store or process information outside Australia.
Depending on the systems used, information may be processed in countries including:
the United States
European Union member states
the United Kingdom
Overseas service providers may include:
Squarespace
payment processors
email platforms
cloud storage providers
analytics providers
customer support systems.
Privacy and data-protection laws in other countries may differ from Australian law.
Where required by law, we will take reasonable steps to ensure overseas recipients handle personal information appropriately.
Before publishing this policy, the Company should review the current locations and terms of its actual service providers and update this section accordingly.
13. Squarespace
The Website is hosted or operated using Squarespace.
Squarespace may process information needed to:
display the Website
maintain security
operate customer accounts
support ecommerce
process forms
provide Website analytics
manage cookies
support member or restricted areas.
Information processed through Squarespace may include:
IP address
browser and device information
Website activity
account information
form submissions
order information
transaction metadata
cookie identifiers.
Squarespace’s handling of information is also governed by its own privacy and service terms.
14. Payment processors
Payments may be processed using:
Stripe
PayPal
Squarespace Payments
other providers as appropriate.
The payment provider may collect:
name
billing address
email address
payment-card information
bank information
device and fraud-prevention information
transaction information.
We generally do not receive or store complete payment-card details.
Payment providers handle payment information under their own privacy policies and legal obligations.
15. Cookies and similar technologies
Cookies are small files or identifiers stored on a device or browser.
The Website may use cookies and similar technologies for:
essential Website functions
account login
checkout
shopping-cart functions
fraud prevention
security
remembering preferences
analytics
performance measurement
marketing, where enabled.
15.1 Essential cookies
Essential cookies support functions such as:
page delivery
security
account sessions
checkout
payment processing
customer authentication.
Disabling essential cookies may prevent parts of the Website from functioning.
15.2 Analytics and performance cookies
Analytics and performance cookies may help us understand:
visitor numbers
traffic sources
pages viewed
navigation patterns
cart activity
Website errors
Website performance.
15.3 Marketing cookies
Where enabled, marketing cookies may be used to:
measure advertising effectiveness
limit repeated advertising
understand campaign activity
support marketing communications.
We will use consent tools where required by applicable law.
15.4 Managing cookies
You may be able to manage cookies through:
the Website cookie banner
cookie settings
browser settings
device settings
third-party opt-out tools.
Blocking cookies may affect Website functionality.
16. Analytics
We may use:
Squarespace Analytics
Google Analytics
other providers as appropriate.
Analytics tools may process:
IP address
browser and device type
approximate location
referring source
pages viewed
interaction data
timestamps
cookie identifiers.
We use analytics information to understand Website use and improve the Website, products and communications.
Where practical, we may configure analytics services to reduce unnecessary collection or use aggregated reporting.
17. Email and marketing platforms
We may use an email or customer-communication platform such as:
Squarespace Email Campaigns
Mailchimp
other platforms as appropriate.
These platforms may process:
name
email address
subscription status
email delivery status
message opening information
links selected
unsubscribe requests.
You may unsubscribe from promotional emails using the link included in the message or by contacting us.
You may still receive essential service messages relating to:
orders
accounts
security
active licences
material updates
expiry
renewal.
18. Social media and embedded content
The Website may link to or embed content from third-party platforms.
This may include:
YouTube
Vimeo
Instagram
Facebook
LinkedIn
other media or social platforms.
When you interact with embedded content, the third party may collect information under its own privacy policy, including through cookies or account identifiers.
We do not control third-party privacy practices.
19. How we protect personal information
We use reasonable administrative, technical and organisational safeguards appropriate to the nature of the information we hold.
Measures may include:
password-protected systems
multi-factor authentication where available
access controls
secure payment providers
restricted administrative permissions
software and security updates
backups
staff or contractor confidentiality obligations
account monitoring
secure disposal practices
incident-response procedures.
No internet transmission or storage system can be guaranteed to be completely secure.
You should also take reasonable precautions, including:
using strong passwords
protecting account credentials
keeping contact information current
reporting suspicious account activity.
20. Data breaches
A data breach may occur where personal information is lost, accessed without authorisation or disclosed without authorisation.
If we become aware of a suspected data breach, we may:
contain the incident
investigate what occurred
assess the information involved
reduce possible harm
restore security
notify affected individuals
notify the Office of the Australian Information Commissioner or another authority where required
review systems and procedures.
Where the Notifiable Data Breaches scheme applies, we will follow its requirements for eligible data breaches.
21. How long we retain personal information
We retain personal information only for as long as reasonably required for:
providing products and services
maintaining accounts
administering licences
providing updates and support
financial and taxation records
resolving disputes
protecting intellectual property
security and fraud prevention
satisfying legal obligations.
Indicative retention periods may include:
General enquiries — until resolved, then for a reasonable administrative period
Customer and licence records — for the licence period and a reasonable period afterward
Financial and taxation records — for the period required by applicable law
Account and security logs — for a reasonable security and operational period
Marketing information — until consent is withdrawn, the person unsubscribes or the information is no longer needed
Complaints and disputes — until resolved and for a reasonable legal record-keeping period
Testimonials — until permission is withdrawn for future use or the material is no longer used
These periods may vary depending on legal, contractual, regulatory and operational requirements.
When personal information is no longer required, we will take reasonable steps to:
delete it
destroy it securely
de-identify it
place it beyond ordinary use where immediate deletion is not technically practical.
22. Accessing your personal information
You may request access to personal information we hold about you.
To make a request, contact: learningcomedy.mail@gmail.com
Please include enough information for us to:
verify your identity
identify the relevant records
understand the scope of the request.
We will respond within a reasonable time.
We may refuse or limit access where permitted or required by law, including where access would:
unreasonably affect another person’s privacy
reveal confidential or commercially sensitive information
prejudice an investigation
be unlawful
involve information that cannot reasonably be linked to you.
Where access is refused, we will generally explain the reason and available complaint options, unless the law prevents us from doing so.
23. Correcting your personal information
You may ask us to correct personal information that is:
inaccurate
incomplete
out of date
irrelevant
misleading.
Contact learningcomedy.mail@gmail.com with:
the information to be corrected
the correct information
supporting details where relevant.
We may need to verify the change before updating our records.
Where appropriate, we may notify a relevant service provider or other recipient of the correction.
24. Withdrawing consent
Where we rely on consent, you may withdraw it for future handling by contacting us.
Withdrawal does not affect handling that occurred lawfully before withdrawal.
We may still retain or use information where necessary to:
perform an existing contract
maintain financial records
comply with law
resolve a dispute
protect legal rights
maintain security.
25. Marketing choices
You may unsubscribe from promotional communications by:
selecting the unsubscribe link in an email
changing your account preferences, where available
contacting learningcomedy.mail@gmail.com.
We will process unsubscribe requests within a reasonable period.
Unsubscribing from marketing does not prevent essential messages about:
transactions
accounts
security
active licences
file corrections
material service changes
renewal or expiry.
26. Children and young people
The Website and licensing service are directed primarily to adults and organisations.
We do not knowingly seek to collect personal information directly from children for purchasing or licence administration.
Learners under 18 may receive resources through an authorised facilitator or education provider.
The organisation delivering the course is responsible for:
parental or guardian consent where required
learner privacy notices
safeguarding
secure learner systems
compliance with education and child-safety requirements.
If you believe a child has provided personal information to us unnecessarily, contact learningcomedy.mail@gmail.com.
27. Links to other websites
The Website may link to external websites.
We are not responsible for the privacy practices, security or content of websites operated by other organisations.
You should review the privacy policy of an external website before providing personal information.
28. Business customers and organisational contacts
Where you interact with us as an employee, representative or contractor of an organisation, we may use your business contact information to:
discuss a licence
process an order
manage procurement
administer an account
provide support
communicate updates
manage renewal
maintain the business relationship.
Your organisation may also have access to information associated with its licence or account.
Contact us where your role changes or you should no longer be an authorised contact.
29. Complaints about privacy
You may make a privacy complaint by contacting:
Email: learningcomedy.mail@gmail.com
Please include:
your name and contact details
a description of the concern
relevant dates
the information or activity involved
the outcome you are seeking.
We will aim to:
acknowledge the complaint within a reasonable period
investigate the concern fairly
request further information only where needed
provide a response or proposed resolution.
We encourage you to contact us first so we have an opportunity to address the concern.
Where the Privacy Act applies and you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner.
30. Changes to this Privacy Policy
We may update this Privacy Policy to reflect:
changes to our Website
new services
changes to service providers
changes to our information practices
changes in law
improved privacy or security procedures.
The current version will be published on the Website with its effective date.
Material changes will apply prospectively.
Where practical, we may notify affected customers of a significant change through:
email
an account notice
a Website notice
another appropriate communication.
31. Contact us
Questions, requests or complaints about privacy may be directed to: